Challenge: An insurance binder company managing group risk insurance policies for multiple insurers had outgrown its spreadsheet-based processes. As the business scaled, the limitations of using Excel became increasingly evident—manual workflows, limited visibility, and a lack of automation made it difficult to maintain consistency and efficiency. While the team had managed well with their tools to date, continued growth required a more robust system to ensure accuracy, improve collaboration, and support future scalability.

Solution: Tagny built an extensive, custom insurance administration platform tailored specifically to the client’s binder operations. The solution managed critical functions including quotation processing, new client onboarding, complex monthly payroll data from over 3,000 companies for premium calculations, underwriting management, automated financial allocations to multiple stakeholders, and automated communication via email, SMS, and SFTP to clients and insurers. Additionally, the platform provided automated credit control processes and detailed financial and fee statements.

Impact:

• Dramatic productivity gains through automation and streamlined processes
• Significant reduction in operational costs and manual labor requirements
• Improved accuracy, consistency, and compliance in financial transactions
• Enhanced oversight, visibility, and reporting capabilities, leading to increased satisfaction among partners and insurers
• Higher operational predictability and quality through consistent and automated workflows

**Discover how Tagny’s expertise can streamline your business processes and enhance overall operational efficiency. We can partner with you to build a custom solution that meets your unique requirements.